Terms & Conditions

When an order is placed through the online shop, the transaction is conducted with LEGO Brand Retail, Inc., a United States–based entity responsible for managing the platform, processing payments, and coordinating deliveries. References such as “we,” “us,” and “our” indicate this company, while “you” and “your” refer to the individual customer completing the purchase. Any first-person phrasing used in examples or explanations is intended to represent the customer’s perspective during the shopping experience.

The platform is intended for private consumers who wish to purchase products for personal enjoyment, gifts, or family use. It is not designed for commercial activity, resale, or bulk purchasing for business purposes. By using the online shop, customers agree that their orders are for personal use and that they will follow any guidelines established to ensure fair access to products. The brand name and logo remain protected trademarks, ensuring the authenticity and origin of items sold through the official store.

Eligibility to make purchases is also clearly defined. Products are not sold directly to children. Individuals under the age of eighteen, or those who do not have full legal capacity, may only use the website with the involvement and approval of a parent or legal guardian. This requirement helps ensure that all transactions meet legal standards and are completed responsibly.

The ordering process is designed to be straightforward and easy to follow. Customers can browse products and add selected items to a virtual cart using the available options on each product page. If an item is temporarily unavailable, it may be offered as a back-order, allowing customers to reserve it with the understanding that shipping will take place once inventory is restocked. Before finalizing the purchase, customers are given the opportunity to review all order details, make corrections, or remove items if necessary.

Submitting an order does not immediately create a binding agreement. When the purchase is confirmed, the customer is making an offer to buy the selected items. An automated email is then sent to confirm that the order has been received, but this message does not indicate acceptance. The agreement is only finalized when a separate shipping confirmation email is issued, confirming that the order has been processed, payment has been accepted, and delivery arrangements have been made. For this reason, providing a valid and accessible email address is essential.

To maintain a secure and fair environment, the company reserves the right to manage orders and customer accounts when necessary. Orders may be declined, canceled, or accounts restricted if there is evidence of fraudulent activity, misuse of services, attempts to bypass purchasing limits, or actions that compromise the integrity of the platform. These safeguards are designed to protect customers and ensure equal access to products.

Acceptance of the shop’s terms and conditions is required before completing any purchase. Orders cannot proceed without agreement to these terms. Product availability may vary, and items are not guaranteed to be in stock at all times. If delays or shortages occur, partial shipments may be arranged at no additional cost, or orders may be canceled if fulfillment is not possible within a reasonable timeframe. Customers will be informed if such situations arise.

Shipping can be directed to an address that differs from the billing address, making it convenient for sending gifts. In these cases, pricing details are not included in the package, while full transaction information is provided to the purchaser via email. Customers are advised to retain copies of order confirmations and payment records for reference. For questions regarding how personal information is handled, the platform’s privacy policy provides detailed information about data collection, use, and protection.